Job Description
Join our dynamic team as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals to provide remote technical assistance to clients across Seattle and beyond. This direct-hire position offers competitive compensation, comprehensive benefits, and growth opportunities in a rapidly expanding tech environment. If you're passionate about technology and eager to launch your career, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Document troubleshooting steps and maintain accurate incident logs
- Provide end-user training on company systems and applications
- Collaborate with senior engineers on complex technical escalations
- Monitor system health and perform preventative maintenance tasks
- Assist with cybersecurity protocols and access management
- Contribute to knowledge base documentation and improvement initiatives
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 1+ years of technical support or helpdesk experience
- Proficiency with Windows/macOS operating systems and cloud platforms
- Strong problem-solving and communication skills
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Customer service mindset with patience and empathy
- Ability to work independently in a remote environment
- CompTIA A+ certification preferred