Job Description
Launch your tech career with TechSolutions Inc. in Dallas! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team and deliver exceptional technical assistance to our growing client base. This is your opportunity to gain hands-on experience in enterprise IT environments while working with cutting-edge technologies. Enjoy competitive compensation, comprehensive benefits, and clear career advancement paths in one of America's fastest-growing tech hubs.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote assistance
- Install, configure, and maintain desktop systems and peripherals
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior IT staff on complex infrastructure projects
- Assist with security protocols and access management
- Conduct user training on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows OS, networking fundamentals, and hardware troubleshooting
- Customer service experience with strong communication skills
- Familiarity with helpdesk software (ServiceNow, Zendesk, etc.)
- CompTIA A+ or similar certification preferred
- Ability to work independently and in team environments
- Valid driver's license with reliable transportation