Job Description
Join TechSolutions Inc. as an Entry Level IT Support Specialist and launch your career in the heart of Ohio's thriving tech hub! We're seeking motivated recent graduates and career changers to provide essential technical support to our growing client base. This direct hire opportunity offers comprehensive training, mentorship, and a clear path for advancement in a collaborative environment. Help businesses optimize their technology infrastructure while building professional skills that will last a lifetime.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install and configure workstations, networks, and peripheral equipment
- Document technical procedures and maintain accurate incident logs
- Provide user training on company software and security protocols
- Collaborate with senior technicians on complex system implementations
- Monitor network performance and proactively address potential vulnerabilities
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Customer service experience with strong problem-solving abilities
- CompTIA A+ certification preferred (not required)
- Excellent written and verbal communication skills
- Ability to work independently and manage multiple tasks simultaneously