Job Description
Join InnovateTech Solutions' dynamic team as an Entry-Level IT Support Specialist in sunny San Diego! We're urgently seeking passionate tech newcomers to launch their careers in our fast-paced environment. As a key member of our IT department, you'll gain hands-on experience with cutting-edge systems while supporting our innovative clients. This role offers rapid growth opportunities, mentorship from industry experts, and the chance to build a foundational career in technology. If you're a problem-solver with a hunger to learn, apply today and start your journey with us!
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Assist employees with system troubleshooting and user account management
- Document support tickets and maintain accurate technical documentation
- Collaborate with senior IT staff on system upgrades and maintenance
- Conduct new employee workstation setup and orientation
- Monitor system performance and proactively address potential issues
- Support cybersecurity initiatives through basic access control and awareness
Qualifications
- Associate's degree in IT or related field OR equivalent technical certification
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and collaborate in team environments
- Willingness to learn new technologies and adapt to changing systems