Job Description
Join our dynamic team at InnovateTech Solutions and launch your career in technology! We're seeking passionate entry-level professionals to provide essential IT support across our growing organization. You'll gain hands-on experience with cutting-edge systems while working alongside industry experts committed to your professional development. This full-time role offers competitive compensation, comprehensive benefits, and clear pathways for advancement within our innovative Cleveland-based company.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access control systems
- Document technical issues, resolutions, and standard operating procedures
- Collaborate with senior IT staff on infrastructure projects
- Monitor system performance and security protocols
- Train employees on software applications and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred (or willingness to obtain)