Job Description
We are seeking motivated and detail-oriented individuals to join our team as an Entry Level IT Support Specialist. This is an excellent opportunity for recent graduates or anyone looking to launch a career in the tech industry. At Tucson Digital Solutions, we believe in nurturing talent and providing comprehensive training to help you succeed. You will work in a collaborative environment supporting local businesses with their digital infrastructure.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- No Experience Required: We provide full on-the-job training.
- Career Growth: Clear pathways for advancement into Senior Support and Management roles.
- Modern Benefits: Health insurance, paid time off, and retirement planning.
If you are a quick learner with a passion for technology, we want to hear from you.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in the installation, configuration, and maintenance of computer systems and networks.
- Document all technical issues and resolutions in our ticketing system.
- Communicate complex technical information to non-technical clients in a clear and professional manner.
- Collaborate with senior team members to improve internal processes and documentation.
- Perform routine system checks and updates to ensure optimal performance.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Basic understanding of computer hardware and operating systems (Windows and Mac).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Willingness to learn new technologies and software quickly.
- Reliable internet connection and a dedicated workspace.