Job Description
Are you looking for a fresh start in the tech industry? Apex Data Systems is currently hiring for Entry-Level IT Support Representatives in Los Angeles, California.
We are looking for motivated individuals with a willingness to learn. No prior experience is required—we provide comprehensive on-the-job training. If you have a passion for technology and excellent communication skills, we want to hear from you.
As a member of our team, you will play a crucial role in maintaining our client's technological infrastructure. We pride ourselves on a diverse, inclusive, and collaborative work environment.
Responsibilities
- Provide technical support to end-users via phone, email, and chat.
- Troubleshoot hardware and software issues in a Windows environment.
- Document all technical issues and resolutions in our ticketing system.
- Assist in the setup and configuration of new devices and workstations.
- Collaborate with senior technicians to escalate complex issues.
- Stay updated on the latest technology trends and software updates.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and typing skills.
- Strong verbal and written communication abilities.
- Ability to work in a fast-paced, team-oriented environment.
- Problem-solving mindset and attention to detail.
- Reliable internet connection and home office setup (if remote).