Job Description
We are seeking a dynamic and eager Entry Level IT Support Associate to join our award-winning team in New York City. This is a unique opportunity for recent graduates or career changers looking to break into the tech industry without prior experience. We provide full professional training and offer an immediate start for candidates ready to hit the ground running.
In this role, you will serve as the primary technical point of contact for our employees, ensuring seamless access to systems and tools. We value curiosity, resilience, and a passion for technology.
Responsibilities
- Troubleshooting: Provide first-level technical support for hardware, software, and network connectivity issues.
- Deployment: Assist in the installation, configuration, and setup of new workstations and peripherals.
- Ticket Management: Log, track, and manage IT support tickets using our ticketing system to ensure timely resolutions.
- User Education: Educate staff on best practices for cybersecurity and software usage.
- System Maintenance: Perform routine updates and patch management to ensure system stability.
- Communication: Liaise between end-users and senior IT engineers to clarify technical requirements.
Qualifications
- Education: High school diploma or equivalent required; Bachelor's degree in Computer Science or related field is a plus but not mandatory.
- Technical Aptitude: Basic understanding of computer hardware components and operating systems (Windows/macOS).
- Soft Skills: Strong problem-solving skills and the ability to explain complex concepts to non-technical users.
- Communication: Excellent verbal and written communication skills with a customer-service mindset.
- Availability: Must be available to start immediately and work on-site in Midtown Manhattan.
- Teamwork: Proven ability to work collaboratively in a fast-paced team environment.