Job Description
We are looking for motivated individuals to join our growing team as an Entry Level IT Support Associate. No prior experience is required—we provide comprehensive training to help you succeed. If you are tech-savvy, eager to learn, and ready to kickstart a career in information technology, this is the perfect opportunity for you.
At Apex Tech Systems, we pride ourselves on fostering a collaborative environment where every team member can grow. As a member of our support team, you will be the first point of contact for internal and external clients, ensuring their technical needs are met with efficiency and professionalism.
Responsibilities
- Provide technical support to customers via phone, email, and chat.
- Troubleshoot basic hardware and software issues.
- Assist in the installation and configuration of new workstations and peripherals.
- Maintain accurate records of support tickets and resolutions.
- Collaborate with senior technicians to learn advanced troubleshooting techniques.
Qualifications
- High school diploma or GED required.
- Basic understanding of computers and operating systems (Windows/macOS).
- Strong desire to learn and grow within the IT field.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.