Job Description
Launch Your Career in Technology with Us
Are you looking for a rewarding career in Information Technology but lack formal experience? InnovateTech Solutions is looking for a driven Entry Level IT Support Associate to join our elite team in Virginia Beach, VA. We provide comprehensive training and mentorship to help you grow from a junior role into a senior technical expert.
Why Join InnovateTech?
As a premier technology firm in Hampton Roads, we value innovation and talent. We offer a dynamic work environment where your curiosity is rewarded, and your growth is prioritized. You will be at the forefront of digital transformation, supporting clients across various industries.
What You Will Do
Your primary focus will be ensuring our clients' technology infrastructure runs smoothly. You will work closely with senior engineers to diagnose and resolve technical issues, gaining invaluable hands-on experience along the way.
Responsibilities
- Provide Tier 1 Technical Support: Assist employees and clients with hardware, software, and network connectivity issues via phone, email, and remote access tools.
- Ticket Management: Log, track, and manage incoming technical support tickets in our CRM system to ensure timely resolution.
- Hardware & Software Deployment: Assist in the setup, configuration, and troubleshooting of laptops, printers, and operating systems for new hires.
- Customer Service: Deliver exceptional service by explaining technical concepts in simple terms to non-technical users.
- System Monitoring: Monitor system performance and alert senior staff to potential issues before they become critical outages.
- Training & Onboarding: Participate in internal training programs to stay updated on the latest IT trends and security protocols.
Qualifications
- Education: High School Diploma or equivalent required; Associate’s degree in IT, Computer Science, or a related field is a strong plus.
- Technical Aptitude: Basic understanding of computer hardware components and operating systems (Windows/macOS).
- Communication Skills: Excellent verbal and written communication skills with a customer-first attitude.
- Problem Solving: Strong analytical thinking skills with the ability to troubleshoot basic technical problems creatively.
- Reliability: Ability to work independently as well as part of a collaborative team environment.
- Availability: Willingness to work flexible hours, including occasional evenings or weekends as needed.