Job Description
Are you ready to kickstart your career in the tech industry? Innovatech Solutions is looking for ambitious individuals to join our growing team as Entry Level IT Support Specialists. We provide comprehensive training and mentorship, making this the perfect opportunity for recent graduates or career changers to break into the IT sector.
As part of our dynamic team, you will be the first line of support for our employees, ensuring seamless technology operations. We value curiosity, resilience, and a passion for learning more than a long list of previous certifications.
Responsibilities
- Troubleshoot & Support: Assist end-users with hardware and software issues, including printers, laptops, and operating systems.
- Hardware Management: Set up, configure, and maintain company devices and peripherals for new hires.
- Documentation: Accurately log tickets and document technical issues and resolutions in our Help Desk system.
- Network Assistance: Support basic network connectivity and troubleshooting for office staff.
- Customer Service: Deliver professional, empathetic support to internal clients across various departments.
- Team Collaboration: Work closely with senior engineers to escalate complex issues and learn best practices.
Qualifications
- Education: High school diploma or equivalent; Associate degree in IT, Computer Science, or related field is a plus.
- Experience: No prior IT experience required; we provide full training.
- Technical Aptitude: Basic understanding of computers, Windows OS, and internet browsers.
- Communication: Strong verbal and written communication skills.
- Problem Solving: Ability to think critically and troubleshoot basic technical problems.
- Availability: Must be available to work a standard full-time schedule.