Job Description
Join Detroit's fastest-growing tech firm as an Entry-Level Customer Support Specialist! We're offering comprehensive relocation assistance for qualified candidates ready to launch their careers in the Motor City. No prior experience required – we provide extensive training and mentorship to help you succeed. Enjoy competitive benefits, career advancement opportunities, and a vibrant downtown workspace.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Document interactions and maintain accurate case records
- Collaborate with technical teams to resolve complex issues
- Continuously improve knowledge base and support protocols
- Participate in weekly training sessions and skill development
- Support product launches with customer onboarding initiatives
Qualifications
- High school diploma or equivalent required
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with Microsoft Office and CRM systems
- Ability to work flexible hours including weekends
- Valid driver's license for occasional travel
- Pass background check and drug screening