Job Description
Join Denver's fastest-growing tech startup as an Entry-Level Customer Support Specialist! We're seeking motivated individuals with no prior experience to join our innovative team. Enjoy comprehensive relocation assistance, including moving stipend and temporary housing, to make your transition seamless. Our award-winning training program will equip you with industry-leading skills in client relations and technical troubleshooting. Work in our modern downtown Denver office with flexible schedules, competitive benefits, and clear career advancement paths. This is your opportunity to launch a rewarding career in customer experience while exploring everything Colorado has to offer!
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Resolve technical issues and product inquiries for diverse client base
- Document cases accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to escalate complex issues effectively
- Participate in ongoing training to master new products and processes
- Contribute to team improvement initiatives through feedback and suggestions
- Support customer retention efforts through proactive communication
Qualifications
- High school diploma or equivalent (degree not required)
- No prior experience necessary - we train all new hires
- Strong communication and problem-solving abilities
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and customer-focused mindset
- Ability to work flexible hours including weekends if needed
- Valid driver's license for potential local travel requirements
- U.S. citizenship or legal authorization to work in the US