Job Description
Launch Your Career in Tech with No Experience Required!
Apex Digital Solutions is excited to announce an opening for an Entry-Level Customer Support Specialist in the heart of Austin, Texas. We are a fast-paced, innovative company looking for driven individuals who want to start their professional journey with a team that invests in its people.
Whether you are a recent graduate or looking to pivot your career, this is the perfect opportunity to gain hands-on experience in the technology sector. We offer comprehensive training and mentorship to ensure your success.
Why Join Us?
- Zero Experience Needed: We train you from the ground up.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Growth Path: Clear opportunities for advancement within the company.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and friendly manner.
- Troubleshoot basic technical issues and guide users through software navigation.
- Document all customer interactions and resolutions accurately in our CRM database.
- Collaborate with the technical team to escalate complex issues and provide feedback.
- Assist new clients with onboarding and account setup.
- Maintain a high level of customer satisfaction through patience and problem-solving.
Qualifications
- High school diploma or GED is required.
- Basic computer literacy and typing skills (30+ WPM).
- Strong verbal and written communication skills.
- A customer-first mindset with a focus on service excellence.
- Ability to work in a fast-paced environment and adapt to change.
- Access to a reliable computer and high-speed internet connection.