Job Description
Join Denver's fastest-growing tech startup as a Customer Support Specialist! We're seeking motivated individuals to provide exceptional service to our expanding client base. No degree required – we value real-world experience and a passion for helping others. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of Denver's tech district. Training provided, growth opportunities guaranteed.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Troubleshoot technical issues and provide step-by-step solutions
- Document interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex problems
- Continuously update knowledge base with new product information
- Maintain high customer satisfaction metrics and response times
Qualifications
- High school diploma or equivalent (degree not required)
- 1+ years customer service or technical support experience preferred
- Strong problem-solving and communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work in a fast-paced, team-oriented environment
- Basic technical aptitude and willingness to learn new systems
- Flexibility to work occasional evenings/weekends as needed