Job Description
Join the Future of Customer Support in New York City!
Apex Digital Solutions is looking for enthusiastic, motivated individuals to join our team as Entry-Level Customer Success Representatives. We believe in growing our own talent and providing a comprehensive training program for those ready to launch a successful career in the tech industry.
As a Customer Success Representative, you will be the face of Apex Digital, ensuring our clients receive world-class support. Whether you are looking for a full-time career in NYC or a stepping stone into the corporate world, this is the perfect opportunity for you.
Why Join Us?
- Comprehensive Training: No experience necessary. We provide paid training to get you certified.
- Growth Potential: Clear pathways for promotion to Team Lead and Management roles.
- Modern Environment: Work in a state-of-the-art office located in the heart of Downtown Manhattan.
- Competitive Benefits: Health, dental, and vision insurance, 401(k) matching, and generous PTO.
Ready to take the first step? Apply today and start your journey with Apex Digital Solutions!
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Assist customers in navigating our software solutions and troubleshoot basic technical issues.
- Document all customer interactions and feedback accurately in our CRM database.
- Collaborate with the technical support team to escalate and resolve complex issues.
- Build long-term relationships with clients by providing exceptional service and product knowledge.
- Stay updated on product features and company policies to provide accurate information.
Qualifications
- High school diploma or GED required (Bachelor's degree preferred).
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced, dynamic environment with a positive attitude.
- Willingness to learn new software tools and technology quickly.
- Strong problem-solving skills and attention to detail.
- Must be authorized to work in the United States.