Job Description
Are you ready to launch your career in the heart of the Midwest? TechHorizon Solutions is seeking a passionate Entry Level Customer Success Representative to join our dynamic team in Indianapolis, IN. We are committed to fostering a culture of growth, innovation, and inclusivity. This is an excellent opportunity for recent graduates or career changers looking to make a tangible impact in a fast-paced environment.
In this role, you will be the bridge between our clients and our innovative products. You will guide new users through onboarding, resolve inquiries with empathy and efficiency, and help drive client retention. If you have a knack for problem-solving and a desire to excel, we want to hear from you.
Why Join Us?
- Competitive Compensation: Salary range of $35k - $45k plus performance bonuses.
- Comprehensive Benefits: Medical, dental, and vision insurance.
- Career Growth: Clear pathways for advancement within the company.
- Modern Work Environment: Collaborative office located in the heart of downtown Indianapolis.
Responsibilities
- Onboard new clients and provide comprehensive product training to ensure they get the most out of our platform.
- Maintain a high level of client satisfaction by promptly addressing inquiries and resolving technical or service issues.
- Utilize CRM software (Salesforce) to track client interactions and update account statuses accurately.
- Collaborate with the sales and marketing teams to identify upsell opportunities and provide feedback on customer needs.
- Conduct weekly check-ins with key accounts to ensure ongoing engagement and product adoption.
- Document customer feedback and report trends to the product development team.
Qualifications
- High school diploma or equivalent; Bachelor’s degree preferred.
- Excellent verbal and written communication skills with a customer-first mindset.
- Strong problem-solving abilities and the capacity to work in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) is required.
- Basic understanding of CRM systems is a plus.
- A valid driver’s license and willingness to travel for client meetings (occasional).