Job Description
Are you eager to launch your professional career but lack prior industry experience? Piedmont Enterprises is now accepting applications for our Entry-Level Customer Service & Support Specialist positions in the heart of Charlotte, NC. We are dedicated to nurturing talent and are proud to offer a comprehensive Relocation Assistance Package to qualified candidates ready to make the move.
We are looking for individuals who possess a strong work ethic, a positive attitude, and a genuine desire to help others. You will join a supportive team environment where your growth is our priority. No prior experience is necessary; we provide extensive paid training to ensure your success.
Responsibilities
- Provide exceptional support to clients via phone, email, and live chat.
- Assist in resolving customer inquiries and complaints with empathy and professionalism.
- Accurately enter and maintain customer data in our internal CRM systems.
- Collaborate with cross-functional teams to improve service processes.
- Participate in ongoing training programs designed to enhance communication and problem-solving skills.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High school diploma or equivalent (GED).
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, dynamic environment.
- Willingness to relocate to Charlotte, North Carolina (Relocation Assistance provided).
- A valid driver's license and reliable transportation are preferred.