Job Description
Join MetroCare Solutions as an Entry-Level Customer Service Specialist and launch your career in one of America's most vibrant cities! We're seeking motivated individuals with no prior experience to join our dynamic team in Los Angeles. This full-time role offers comprehensive training, competitive benefits, and growth opportunities in the healthcare support industry.
As a cornerstone of our patient support team, you'll provide exceptional service while developing valuable professional skills. Our collaborative environment fosters growth, and we're committed to helping you succeed from day one. If you're passionate about helping others and ready to start your professional journey, we want to meet you!
Responsibilities
- Deliver outstanding customer service to patients via phone, email, and chat
- Accurately process patient information and maintain electronic records
- Collaborate with healthcare providers to resolve patient inquiries
- Assist with scheduling and appointment coordination
- Participate in ongoing training programs to enhance skills
- Adhere to HIPAA compliance and confidentiality standards
- Contribute to team performance goals and quality metrics
Qualifications
- No prior experience required - we provide comprehensive training
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Proficient in basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and eagerness to learn
- Must pass background check and drug screening
- Authorization to work in the United States