Job Description
Join our dynamic team in Detroit as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to deliver exceptional service to our clients. This direct-hire position offers comprehensive training, career growth opportunities, and a supportive work environment. If you're passionate about helping others and ready to start your professional journey, we encourage you to apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using established protocols
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Participate in ongoing training to enhance product knowledge and service skills
- Meet performance metrics for response time and customer satisfaction
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new software
- Positive attitude with a customer-first mindset
- Ability to work in a fast-paced environment
- No prior experience required - we provide all training!