Job Description
Join our dynamic team in San Francisco! Urban Tech Solutions is urgently hiring Entry-Level Customer Service Specialists for immediate start. No degree required – we value real-world experience and strong communication skills above all.
As a key member of our support team, you'll be the first point of contact for our clients, resolving inquiries with professionalism and empathy. We offer comprehensive training, growth opportunities, and a competitive benefits package including health insurance and retirement plans. Work in a modern downtown office with flexible scheduling options.
Responsibilities
- Handle high-volume inbound/outbound calls, emails, and live chats with professionalism
- Resolve customer issues using CRM software and internal knowledge base
- Collaborate with technical teams to escalate complex issues
- Maintain accurate customer interaction records in Salesforce
- Identify upsell opportunities during client interactions
- Participate in weekly team meetings and training sessions
- Meet monthly performance metrics for resolution time and satisfaction
Qualifications
- High school diploma or equivalent (no college degree required)
- 1+ years of customer service experience preferred
- Proficiency with CRM software (Salesforce a plus)
- Exceptional written and verbal communication skills
- Ability to thrive in fast-paced, team-oriented environments
- Basic computer literacy and typing proficiency (40+ WPM)
- Flexible availability including evening/weekend shifts
- Positive attitude and problem-solving mindset