Job Description
Ready to launch your career without formal education or prior experience? Urban Hospitality Group is seeking passionate individuals for our Entry-Level Customer Service Specialist role in sunny San Diego! Join our award-winning team and gain hands-on training in hospitality operations while serving coastal visitors at our premium downtown location. No degree required – we value drive and personality over paperwork!
As part of our commitment to employee growth, we offer comprehensive on-the-job training, flexible scheduling options, and opportunities for advancement. Enjoy competitive pay, health benefits, and a vibrant work culture in one of America's most desirable cities. Perfect for career changers, recent graduates, or anyone seeking a fresh start in a supportive environment.
Responsibilities
- Deliver exceptional customer service to hotel guests via phone, email, and in-person interactions
- Manage reservation systems and coordinate front desk operations
- Process payments and handle cash transactions accurately
- Resolve guest inquiries and concerns with professionalism
- Maintain cleanliness and organization of public areas
- Collaborate with cross-functional teams to ensure seamless guest experiences
- Adhere to company safety and compliance protocols
Qualifications
- No prior experience or degree required – we train all team members
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Positive attitude with problem-solving mindset
- Reliable transportation to downtown San Diego location
- Flexible availability including weekends and holidays
- 18+ years of age with legal work authorization