Job Description
Start Your Career Journey with No Experience Required! Milwaukee Community Services is urgently hiring motivated individuals for our Entry-Level Customer Service Specialist position. If you're a recent graduate, career changer, or simply seeking a fresh start, this is your opportunity to join a supportive team with comprehensive training. Enjoy competitive pay, benefits, and a clear path for growth in the heart of Milwaukee.
We believe in nurturing talent and providing the tools for success. Our inclusive environment values diversity and encourages professional development. Don't miss this chance to build a stable career while making a positive impact in our community.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process transactions and resolve service issues efficiently using our CRM system
- Document customer interactions and maintain accurate records in compliance with company policies
- Collaborate with team members to ensure seamless customer experiences
- Participate in ongoing training to enhance product knowledge and service skills
- Support departmental goals by meeting performance metrics for response times and resolution rates
Qualifications
- No prior experience required – we provide comprehensive paid training
- High school diploma or equivalent (GED accepted)
- Strong communication skills and a customer-first mindset
- Basic computer proficiency and ability to learn new software quickly
- Reliable transportation and consistent attendance
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to collaborate with diverse teams