Job Description
Join Baltimore Community Solutions as an Entry-Level Customer Service Specialist and kickstart your career without prior experience or a degree! We're seeking motivated individuals to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive training, and a supportive team environment. Full benefits package included after 90 days. Perfect for career changers, recent graduates, or anyone ready to grow their professional skills in Baltimore's thriving service sector.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve basic account issues and process transactions using our proprietary software
- Document interactions accurately in CRM systems and maintain client records
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training programs to develop technical and soft skills
- Contribute to team performance goals and quality metrics
- Adhere to company policies and regulatory compliance standards
Qualifications
- No prior experience or college degree required - we provide comprehensive training
- High school diploma or equivalent (GED accepted)
- Strong communication skills and ability to work in a team environment
- Basic computer literacy and willingness to learn new software
- Reliable transportation and punctuality for on-site shifts
- Positive attitude and problem-solving mindset
- Ability to stand/walk for extended periods if required
- Pass background check and drug screening