Job Description
Join Milwaukee Innovations Group as an Entry-Level Customer Service Specialist and launch your career in a supportive environment! We're seeking motivated individuals with no prior experience who are passionate about helping others. Enjoy comprehensive relocation assistance including moving stipend, temporary housing, and visa sponsorship for eligible candidates. Our 8-week paid training program ensures you'll develop essential skills while earning competitive benefits like health insurance, 401K matching, and paid time off. Be part of a diverse team committed to innovation and community growth in Milwaukee's vibrant downtown district.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns using established protocols and escalation procedures
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex service issues
- Participate in continuous improvement initiatives to enhance customer experience
- Adhere to all company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (no college experience required)
- Excellent communication skills with clear verbal and written abilities
- Strong problem-solving aptitude and attention to detail
- Proficiency in basic computer applications and willingness to learn new systems
- Positive attitude and ability to thrive in a fast-paced environment
- Must be open to relocation to Milwaukee, WI
- Valid work authorization for US employment (visa sponsorship available)