Job Description
Launch your career with Coastal Solutions Group in vibrant Virginia Beach! We're seeking motivated Entry-Level Customer Service Specialists to join our award-winning team immediately. Enjoy competitive compensation, comprehensive training, and a supportive environment where your growth matters. Perfect for recent graduates or career changers looking to make their mark in the customer service industry. Apply now and start your journey with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve billing issues and product concerns with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for call volume and resolution time
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or retail experience
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Proficiency in Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn new technologies