Job Description
Are you ready to kickstart your professional career? Denver Support Hub is currently seeking enthusiastic Entry Level Customer Service Representatives to join our dynamic team in Denver, Colorado.
We believe in fostering talent from the ground up. Whether you are a recent high school graduate or looking to make a career change, we provide comprehensive paid training and mentorship to help you succeed. This is a fantastic opportunity to build a long-term career in a supportive, fast-paced environment.
Why You’ll Love Working With Us:
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on performance.
- Full-Time Hours: Monday through Friday schedule with weekend flexibility available.
- Benefits Package: Medical, dental, and vision insurance available after 90 days.
- Career Growth: Clear pathways for promotion to Team Lead or Management roles.
Don’t let a lack of experience hold you back. We are looking for personality, drive, and a willingness to learn!
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and friendly manner.
- Resolve customer complaints and issues efficiently to ensure high levels of customer satisfaction and retention.
- Accurately document all customer interactions and account details into our CRM database.
- Collaborate with the support team to identify trends and suggest improvements to service processes.
- Assist in onboarding new team members by sharing best practices and training insights.
- Meet daily and weekly performance targets regarding call volume and customer resolution times.
Qualifications
- High School Diploma or equivalent required; Associate’s degree is a plus.
- Excellent verbal and written communication skills with a focus on empathy and clarity.
- Strong problem-solving abilities and the capacity to think on your feet.
- Basic computer proficiency, including typing speed of 35+ WPM and navigating web browsers.
- Reliable internet connection and a quiet workspace if working remotely.
- A positive attitude and a genuine desire to help others succeed.