Job Description
Are you looking for an exciting opportunity to launch your career in the heart of Detroit? Apex Support Solutions is currently seeking motivated and enthusiastic Entry Level Customer Service Representatives to join our rapidly growing team. We pride ourselves on providing world-class support to our clients and are looking for individuals who are eager to learn and grow.
Even if you have no prior professional experience, we want to hear from you! We provide comprehensive training and mentorship to help you succeed in this role. If you possess a positive attitude, excellent communication skills, and a strong desire to help others, this is the perfect place to start your professional journey.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr)
- Full benefits package (Health, Dental, Vision)
- Paid training and career advancement opportunities
- Supportive and inclusive work environment
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on customer satisfaction.
- Assist customers in resolving their issues and answering questions about our products and services.
- Document customer interactions and feedback accurately in our CRM systems.
- Collaborate with the support team to identify trends and improve service protocols.
- Learn and utilize internal tools to navigate complex account information efficiently.
- Stay updated on product knowledge through ongoing training sessions.
Qualifications
- No prior experience required; we value attitude over experience.
- High school diploma or GED equivalent.
- Strong verbal and written communication skills.
- Basic computer literacy and ability to navigate web-based platforms.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Reliable internet connection and a quiet workspace (remote/hybrid option available).
- Passion for helping people and a professional demeanor.