Job Description
Start your career with Fresno's leading customer service provider! We're seeking enthusiastic individuals with no prior experience to join our dynamic team. Enjoy comprehensive paid training, career growth opportunities, and a supportive work environment. Perfect for recent graduates or career changers looking to build professional skills in a fast-paced setting.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve basic billing and account issues using our proprietary CRM system
- Document interactions accurately in company databases
- Collaborate with senior team members to resolve complex cases
- Meet daily performance metrics for response time and resolution
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – full training provided
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to learn new software
- Positive attitude and willingness to help others
- Reliable transportation to our Fresno office
- Ability to work flexible shifts including weekends