Job Description
Are you looking for a rewarding career in the Central Valley? Valley Support Services is currently hiring motivated Entry Level Customer Service Representatives to join our growing team in Fresno, CA. We value hard work, dedication, and a positive attitude. This is an excellent opportunity for individuals looking to kickstart their professional journey with a company that invests in its people.
In this role, you will be the first point of contact for our valued clients, ensuring their needs are met with professionalism and efficiency. We offer comprehensive training, a supportive work environment, and clear pathways for advancement.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Training: No prior experience required—we provide full training.
- Benefits: Medical, dental, and vision insurance available after 90 days.
- Growth: Internal promotion opportunities for high performers.
Take the first step towards your future today. Apply now!
Responsibilities
- Manage High-Volume Inquiries: Answer inbound calls and respond to emails and live chat messages in a timely and professional manner.
- Resolve Customer Issues: Address customer complaints and concerns efficiently, escalating complex issues to management when necessary.
- Data Entry & Record Keeping: Accurately input customer information, orders, and feedback into our CRM database.
- Product Knowledge: Learn and demonstrate a deep understanding of our company's products and services to provide accurate recommendations.
- Team Collaboration: Work closely with team leads and other departments to ensure seamless customer service delivery.
- Feedback Analysis: Assist in monitoring customer feedback to identify trends and areas for service improvement.
Qualifications
- Education: High school diploma or GED equivalent is required.
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Computer Skills: Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook) and navigating web browsers.
- Reliability: Must be punctual, dependable, and able to work full-time hours.
- Attitude: A positive, problem-solving mindset and a willingness to learn new processes quickly.
- Availability: Ability to work flexible hours, including occasional evenings or weekends as needed.