Job Description
We are seeking enthusiastic and driven individuals to join our team as Entry Level Customer Service Representatives in Fort Worth, Texas. This is a direct hire position offering stability, comprehensive benefits, and a clear path for professional advancement. We pride ourselves on providing top-tier service to our clients and are looking for team players who are ready to launch their careers.
Key Benefits:
- Competitive hourly pay ($18.00 - $22.00)
- Full medical, dental, and vision coverage
- Paid time off and holiday pay
- On-the-job training and mentorship programs
- Career growth opportunities within the organization
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with professionalism and efficiency.
- Resolve customer issues and complaints by identifying the root cause and providing effective solutions.
- Accurately process orders, returns, and account updates using our CRM software.
- Collaborate with cross-functional teams to improve service processes and customer satisfaction.
- Maintain and update customer records to ensure data accuracy and compliance.
- Identify upselling opportunities and promote company products/services to meet revenue goals.
Qualifications
- High school diploma or GED required; Bachelor’s degree is a plus.
- No prior experience required; we provide full training.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with basic computer applications and data entry.
- Ability to work in a fast-paced, team-oriented environment.