Job Description
Join our dynamic team at TechFlow Solutions as an Entry Level Customer Service Representative! This is your gateway to a thriving career in one of Orlando's fastest-growing tech hubs. We're urgently seeking motivated individuals with a passion for customer excellence to deliver exceptional support experiences. You'll receive comprehensive training, mentorship from industry leaders, and opportunities for rapid career advancement. Enjoy our modern downtown Orlando office with flexible scheduling, competitive benefits, and a collaborative culture that values innovation and growth. Don't miss this chance to launch your professional journey with a company that invests in its people!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical and billing issues using CRM systems and troubleshooting protocols
- Process orders, returns, and service requests with 99% accuracy
- Document all interactions and resolutions in Salesforce and internal databases
- Collaborate with technical support teams to escalate complex issues
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in continuous improvement initiatives for customer experience
Qualifications
- High school diploma or equivalent (college graduates encouraged to apply)
- Excellent verbal/written communication skills with clear articulation
- Basic proficiency with Microsoft Office and customer service software
- Ability to multitask in a fast-paced environment with competing priorities
- Strong problem-solving aptitude and customer-focused mindset
- Availability to work flexible shifts including evenings/weekends
- Passion for technology and eagerness to learn industry-specific knowledge