Job Description
Launch your career with ConnectFirst Solutions! We're seeking enthusiastic individuals with no prior experience to join our award-winning customer service team in London. As a trusted leader in client satisfaction, we provide comprehensive training and mentorship to help you thrive. Enjoy competitive pay, growth opportunities, and a vibrant work culture in the heart of the UK's financial district. If you're passionate about helping others and ready to learn, apply today!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries efficiently using our proprietary CRM system
- Document interactions accurately in Salesforce
- Collaborate with senior team members on complex cases
- Meet daily performance metrics for response times
- Participate in weekly training sessions
- Contribute to team improvement initiatives
Qualifications
- No prior experience required – full training provided
- GCSE-level education or equivalent
- Excellent verbal and written communication skills
- Proficient in Microsoft Office applications
- Ability to work flexible hours including weekends
- Strong problem-solving aptitude
- Positive attitude and willingness to learn
- Basic knowledge of customer service principles