Job Description
Launch your career in Washington DC with our comprehensive entry-level program! Capital Connect Solutions is seeking motivated individuals to join our dynamic customer service team. No prior experience required – we provide full paid training and career growth opportunities. Enjoy competitive benefits, flexible scheduling, and a supportive team environment in the heart of the nation's capital.
Why Join Us?
• Industry-leading onboarding program
• Clear career advancement paths
• Comprehensive health and wellness package
• Hybrid work options available
• Downtown DC location with excellent transit access
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve service issues efficiently using our proprietary CRM system
- Document interactions accurately in customer databases
- Collaborate with cross-functional teams to resolve complex cases
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
- Contribute to team improvement initiatives
Qualifications
- No prior experience required – open to recent graduates and career changers
- High school diploma or equivalent (college preferred but not mandatory)
- Strong communication skills with clear articulation
- Basic computer proficiency including Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude with customer-first mindset
- Reliable transportation to downtown DC office
- Must pass background check and drug screening