Job Description
Are you looking to launch your career in a dynamic environment without prior experience? Capital Tech Solutions is seeking enthusiastic individuals to join our growing team as Entry Level Customer Service Representatives in Washington, DC.
We offer comprehensive training and a supportive culture where your growth is our priority. If you possess a positive attitude and a strong work ethic, we want to hear from you. This is an excellent opportunity to gain valuable industry experience while earning a competitive salary.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues with patience and empathy.
- Process orders, returns, and exchanges accurately.
- Maintain accurate and up-to-date customer records in our database systems.
- Collaborate with the sales and support team to ensure a seamless customer experience.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal and written communication skills.
- Basic computer proficiency (Microsoft Office Suite).
- Strong problem-solving abilities and attention to detail.
- Reliable transportation and a valid driver's license preferred.
- A positive attitude and a willingness to learn new skills quickly.