Job Description
Are you looking for a career opportunity that offers growth and stability?
Apex Tech Solutions is hosting a Hiring Event and is currently seeking motivated individuals to join our dynamic team as an Entry-Level Customer Service Associate. We provide industry-leading training and a clear path for career advancement.
We are looking for passionate team players who want to make a difference. Whether you are entering the workforce for the first time or looking to switch industries, we provide the tools you need to succeed.
Why Join Us?
- Competitive Compensation: $18.00 - $24.00 per hour depending on experience.
- No Experience Necessary: We offer comprehensive on-the-job training.
- Growth Opportunities: Fast-track career advancement within the company.
- Modern Environment: Work in a collaborative, state-of-the-art facility in downtown Los Angeles.
Responsibilities
- Assist customers with inquiries regarding products, services, and account details via phone and email.
- Maintain accurate and up-to-date customer records in our CRM database.
- Resolve customer complaints and issues in a professional, timely, and efficient manner.
- Collaborate with team members to improve overall customer satisfaction scores.
- Attend daily training sessions to enhance product knowledge and soft skills.
- Process transactions and manage basic administrative tasks as assigned.
Qualifications
- High school diploma or equivalent (GED) required.
- Must be at least 18 years of age.
- Excellent verbal and written communication skills.
- Strong computer literacy and ability to navigate multiple software platforms.
- Ability to work full-time hours, including weekends and holidays as required.
- A positive attitude and willingness to learn new concepts quickly.