Job Description
Join our dynamic team at Innovate Solutions Group! We're urgently seeking motivated entry-level professionals to kickstart their careers in tech support. This is your chance to gain hands-on experience in a fast-paced environment while making a real impact. Our comprehensive training program ensures you'll develop essential skills for long-term growth in the tech industry. Don't miss this urgent opportunity to launch your career in sunny Fresno!
Responsibilities
- Provide first-line technical support to resolve hardware/software issues
- Document and track customer interactions using ticketing systems
- Collaborate with senior engineers on complex troubleshooting
- Assist with network monitoring and basic system maintenance
- Conduct user training on company software applications
- Participate in weekly skill development workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- Willingness to learn new technologies quickly