Job Description
Are you looking for a meaningful career opportunity in New York? Apex Support Solutions is currently hiring a Direct Hire Entry Level Customer Service Representative to join our growing team. We are committed to fostering a diverse and inclusive workplace where talent is recognized and developed.
In this role, you will be the first point of contact for our valued clients, providing exceptional support and driving customer satisfaction. We offer a competitive salary, comprehensive benefits package, and a clear pathway for advancement within the company.
Why Join Us?
- Direct Hire opportunity with job security.
- No prior experience required – full training provided.
- Health, dental, and vision insurance.
- Opportunity for career growth into Team Lead or Management roles.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat with a focus on resolution.
- Assist customers in navigating products and services, answering questions, and processing requests accurately.
- Resolve customer complaints and issues by identifying the root cause and offering effective, empathetic solutions.
- Maintain accurate and up-to-date records of all customer interactions and transactions in the CRM system.
- Collaborate with the sales and technical departments to ensure a seamless customer experience.
- Identify opportunities to upsell products or services to meet departmental KPIs.
- Participate in daily team meetings and training sessions to enhance product knowledge and soft skills.
Qualifications
- High school diploma or equivalent required; Bachelor’s degree preferred.
- Excellent verbal and written communication skills with a professional demeanor.
- Strong computer proficiency and ability to learn new software quickly.
- Ability to multitask and prioritize tasks in a fast-paced, high-volume environment.
- A positive attitude and a genuine desire to help others succeed.
- Reliable internet connection and home office setup (if remote).