Job Description
Join TechFlow Solutions as a Customer Support Specialist and launch your career without a degree! We're seeking passionate individuals to deliver exceptional service to our tech clients. Enjoy competitive pay, comprehensive training, and growth opportunities in Irvine's vibrant tech hub. No degree required—just your drive to succeed!
Responsibilities
- Resolve technical inquiries via phone, email, and chat
- Document cases accurately in CRM systems
- Collaborate with engineering teams to escalate complex issues
- Meet monthly performance metrics (CSAT, resolution rates)
- Train new hires on support protocols
- Identify process improvements for efficiency
Qualifications
- High school diploma or equivalent (degree not required)
- 1+ years customer service or tech support experience
- Proficiency with Microsoft Office and ticketing systems
- Excellent verbal/written communication skills
- Ability to troubleshoot basic software/hardware issues
- Strong problem-solving and time management