Job Description
Join GlobalTech Solutions as a Customer Support Specialist with fully flexible hours designed for international professionals. We embrace diverse backgrounds and offer a welcoming environment for expatriates and visa holders. Enjoy competitive pay, remote work options, and comprehensive training. Apply today to start your rewarding career in Charlotte's thriving tech hub!
Responsibilities
- Resolve customer inquiries via email, chat, and phone in multiple languages
- Document support cases and maintain accurate CRM records
- Collaborate with global teams to troubleshoot technical issues
- Provide product guidance to enhance customer satisfaction
- Participate in cross-cultural training initiatives
- Adapt schedules to accommodate international time zones
Qualifications
- Fluency in English and one additional language (Spanish, Mandarin, or French preferred)
- 1+ years in customer service or technical support
- Flexible availability including evenings/weekends
- Valid work authorization for the United States
- Strong problem-solving and communication skills
- Experience with remote collaboration tools