Job Description
Join our award-winning team as a Customer Service Representative in the heart of Manhattan! We're urgently seeking passionate individuals to deliver exceptional experiences to our diverse clientele. This is your chance to grow with a Fortune 500 company offering comprehensive benefits and career advancement opportunities. Work in our modern, collaborative office in Midtown Manhattan with stunning skyline views. We provide extensive training, flexible scheduling options, and a supportive environment where your voice matters. Apply today to become part of our dynamic customer-centric culture!
Responsibilities
- Handle 50-70 inbound/outbound customer calls daily with empathy and professionalism
- Resolve billing inquiries, technical issues, and service complaints using CRM systems
- Document interactions accurately in Salesforce while maintaining 95% data quality
- Collaborate with technical teams to resolve complex escalations within SLA timelines
- Identify upsell opportunities for premium services during customer interactions
- Maintain 90%+ customer satisfaction score through personalized solutions
- Participate in weekly coaching sessions to enhance performance metrics
Qualifications
- Minimum 1 year customer service experience in high-volume contact center
- Proficient in Salesforce, Zendesk, or similar CRM platforms
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask while maintaining 99% call quality adherence
- Associate degree or equivalent professional certification preferred
- Available to work flexible shifts including evenings/weekends
- Proven problem-solving skills with ability to de-escalate tense situations
- Fluency in English and Spanish (bilingual candidates strongly preferred)