Job Description
Join a Top-Tier Team in Glendale, AZ!
Are you looking for a rewarding career with an immediate start date? Horizon Customer Solutions is seeking enthusiastic individuals to join our dynamic support team. No degree required—just bring your positive attitude and dedication!
We offer a competitive salary, flexible scheduling, and a collaborative work environment. If you are ready to make an impact and grow your career, apply today!
Responsibilities
- Answer inbound customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Provide accurate information regarding products, services, and account status.
- Document all interactions and transactions accurately in our CRM system.
- Collaborate with the support team to troubleshoot complex technical issues.
- Identify opportunities to upsell or cross-sell relevant products to enhance customer value.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED equivalent required.
- Proven experience in customer service or a related field is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work in a fast-paced environment and handle high call volumes.
- Must be available to work flexible shifts, including evenings and weekends.