Job Description
Are you looking to kickstart your career in Baltimore? Apex Customer Solutions is looking for driven individuals to join our team as Customer Service Representatives. We believe in promoting from within and provide comprehensive training to help you succeed.
No prior experience is required—just a great attitude and a willingness to learn. You will be the friendly voice of our brand, assisting clients with their inquiries and ensuring they have a top-tier experience.
Why Join Us?
- Competitive Pay: $18.00 - $22.00 per hour based on performance.
- Full Benefits Package: Medical, dental, and vision insurance.
- Career Growth: Clear pathways to management and specialized roles.
- Modern Environment: State-of-the-art office located in the heart of Downtown Baltimore.
Responsibilities
- Manage incoming customer calls, emails, and chats in a professional and timely manner.
- Resolve customer inquiries and complaints with empathy and efficiency.
- Enter and update customer information accurately into our CRM systems.
- Collaborate with the support team to improve service processes.
- Follow all company policies and procedures to ensure compliance.
Qualifications
- No prior experience necessary; training is provided on the job.
- Strong verbal and written communication skills.
- Basic computer literacy and ability to learn new software quickly.
- Ability to work in a fast-paced, team-oriented environment.
- High school diploma or equivalent (GED).