Job Description
Are you a natural problem solver with a passion for helping others? Premier Support Services is seeking a Customer Service Representative to join our dynamic team in Kansas City, Missouri.
We are more than just a call center; we are a community of dedicated professionals committed to delivering excellence. In this role, you will be the voice and face of our brand, ensuring our clients receive the world-class support they deserve. If you thrive in a fast-paced environment and are looking to advance your career in customer experience, we want to hear from you.
Why Join Us?
- Competitive Compensation: Earn between $18.00 and $24.00 per hour.
- Flexible Schedule: We offer various shift options to fit your lifestyle.
- Career Growth: Clear pathways to team lead and management roles.
Take the next step in your career today.
Responsibilities
- Manage Customer Inquiries: Handle incoming calls, emails, and live chats with empathy and efficiency.
- Resolve Issues: Diagnose and resolve customer concerns, ensuring high satisfaction rates.
- Product Knowledge: Maintain up-to-date knowledge of our products and services to provide accurate information.
- Record Keeping: Accurately document all interactions and transactions in our CRM system.
- Process Improvement: Identify trends in customer feedback and suggest process improvements to the team.
Qualifications
- Experience: Minimum 1 year of experience in customer service or call center environments.
- Communication: Excellent verbal and written communication skills with a professional tone.
- Computer Skills: Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Problem Solving: Ability to think critically and troubleshoot issues under pressure.
- Education: High school diploma or equivalent required.