Job Description
Are you a dedicated problem-solver with a passion for helping people?
Apex Support Group is currently seeking a dynamic Customer Service Representative to join our high-performing team in Houston, TX. We are looking for individuals who are ready to hit the ground running with an immediate start date. If you want to work for a company that values your contributions and offers a stable career path, we want to hear from you.
Why Join Us?
We offer a comprehensive benefits package including health insurance, paid time off, and opportunities for career advancement. Our supportive culture ensures that you are never alone in your role.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a focus on first-contact resolution.
- Assist customers with product inquiries, troubleshooting, and account management.
- Document all customer interactions and transactions accurately in our CRM system.
- Resolve customer complaints and issues professionally to maintain high satisfaction scores.
- Collaborate with cross-functional teams to improve service delivery.
- Upsell products and services when appropriate to meet team targets.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or call center operations is preferred but not required.
- Excellent verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and computer navigation.
- Ability to work flexible shifts, including weekends and evenings.
- Strong problem-solving abilities and a customer-first mindset.