Job Description
Join a Dynamic Team in Indianapolis!
Horizon Support Services is seeking dedicated, enthusiastic individuals to join our growing team as Customer Service Representatives. We are a direct-hire company committed to hiring talent with a positive attitude and a willingness to learn. No prior experience is necessary—we provide comprehensive training to set you up for success.
We pride ourselves on delivering exceptional support to our clients and are looking for individuals who are ready to grow their careers with us. If you are looking for a stable, full-time opportunity in the heart of Indiana, we want to hear from you.
Responsibilities
- Greet and assist customers via phone, email, and in-person with professionalism and efficiency.
- Resolve customer inquiries, complaints, and issues in a timely and effective manner.
- Process orders, returns, and exchanges accurately using our CRM software.
- Maintain detailed and up-to-date records of all customer interactions and transactions.
- Collaborate with the internal team to ensure customer satisfaction and retention.
- Identify opportunities to upsell products or services based on customer needs.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or GED is required.
- Must be at least 18 years of age.
- No prior customer service experience required; training provided.
- Basic computer literacy and typing skills are preferred.
- Strong verbal and written communication skills.
- Ability to multi-task and work in a fast-paced environment.
- Reliable internet connection and a quiet workspace for remote candidates.