Job Description
Are you a people person with a passion for solving problems?
Pinnacle Support Solutions is looking for a dedicated Customer Service Representative to join our growing team in Charlotte, NC. We are a fast-paced organization that values exceptional communication and a customer-first mindset. In this role, you will be the voice of our brand, ensuring our clients receive the highest quality support.
Join us in a role that offers stability, growth opportunities, and a supportive work environment. If you have a knack for building rapport and resolving conflicts, we want to meet you.
Responsibilities
- Manage high-volume inbound and outbound customer calls, emails, and chats with a focus on first-contact resolution.
- Assist customers with product inquiries, account issues, and troubleshooting steps.
- Update customer records and resolve issues in the CRM database accurately and efficiently.
- Identify customer needs and recommend appropriate solutions or escalate to senior agents.
- Participate in training programs to stay updated on product knowledge and service protocols.
- Maintain a professional and positive demeanor during high-pressure situations.
Qualifications
- High school diploma or GED required.
- Minimum of 1 year of experience in customer service or call center operations.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work flexible hours, including weekends and holidays as needed.
- Experience with CRM software is a plus.