Job Description
Join our award-winning customer experience team at Peak Performance Solutions, where we transform customer interactions into memorable journeys. As a Customer Service Representative, you'll be the voice of our brand, providing exceptional support to our diverse client base in Denver and beyond. We offer a dynamic, inclusive environment with growth opportunities, competitive benefits, and a commitment to your professional development. If you're passionate about problem-solving and creating positive customer experiences, we want you on our team!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex customer issues using CRM tools while maintaining service quality metrics
- Document interactions accurately in Salesforce and contribute to process improvement initiatives
- Collaborate with cross-functional teams to address systemic customer concerns
- Proactively identify upsell opportunities to enhance customer satisfaction and revenue
- Maintain detailed knowledge of products/services through continuous training
Qualifications
- Minimum 2 years of customer service experience in a high-contact environment
- Proficiency with CRM platforms (Salesforce preferred) and ticketing systems
- Exceptional written and verbal communication skills with active listening abilities
- Proven problem-solving skills with a customer-first mindset
- Ability to work flexible shifts including evenings and weekends as needed
- High school diploma or equivalent; bachelor's degree preferred
- Typing speed of 40+ WPM with strong attention to detail