Job Description
Join our award-winning customer experience team at Apex Solutions Group in Indianapolis! We're seeking passionate individuals to deliver exceptional support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a vibrant work culture focused on growth and recognition.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in Salesforce CRM system
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for first-contact resolution
- Proactively identify upsell opportunities based on client needs
- Participate in weekly training to enhance product knowledge
Qualifications
- 2+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize under pressure
- High school diploma or equivalent; college degree preferred
- Strong problem-solving and conflict resolution abilities