Job Description
Join our award-winning customer experience team at NexTech Solutions, where innovation meets exceptional service! As a Customer Service Representative, you'll be the heart of our operations, delivering world-class support to our diverse client base. We offer a collaborative environment with cutting-edge tools and opportunities for career growth. If you're passionate about problem-solving and thrive in dynamic settings, this role is your gateway to professional excellence in Columbus's thriving tech corridor.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution focus
- Document interactions and maintain accurate case histories in CRM systems
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities and cross-reference client needs with service packages
- Contribute to process improvement initiatives through feedback analysis
- Maintain comprehensive knowledge of product updates and service protocols
Qualifications
- Minimum 1 year experience in customer-facing roles
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; associate degree preferred
- Available for flexible shifts including evenings/weekends